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Good to know

Questions we hear a lot

Short answers. For anything else, call or text and a person picks up.

Do I need a prescription?

Yes. Contact lenses are a medical device and we fill them only against a valid prescription from your eye doctor. Text us a photo, email it, or have the office send it. We keep it on file and remind you before it expires.

How fast will my order arrive?

Most in-stock lenses ship within one to two business days with tracking by text. Overnight is available at checkout. Special order lenses, unusual powers or a maker back-order can take longer and we tell you before you pay.

What if my prescription changes?

Send us the new one and we update your record. Unopened boxes in the old power can be returned within 30 days.

Can I pause or skip?

Yes, any time, from your lens account or by replying to the reminder text. Nothing ships without your yes.

Which brands do you carry?

Acuvue, Alcon (Dailies, Precision1, Air Optix, Total30), CooperVision (Biofinity, MyDay, Clariti), Bausch + Lomb (Biotrue, Ultra, Infuse) and Menicon. If yours is not on the shelf it is usually a day or two away.

How do you handle astigmatism and multifocal lenses?

Every cylinder, axis and add power your doctor writes is matched to the exact box before it ships, and checked again at packing.

How do I pay?

Card at checkout through our secure processor, or a card kept on file for reorders. Local customers can pay on delivery.

Can I return lenses?

Unopened, unexpired boxes within 30 days, full refund to the original payment. Opened boxes cannot be resold; if a box is defective we replace it.