Terms of Service

Prescriptions and how we ship

Contact lenses are a restricted medical device. Under the Fairness to Contact Lens Consumers Act and the Federal Trade Commission's Contact Lens Rule (16 CFR Part 315), we sell lenses only in accordance with a valid prescription for you, and only in one of two ways:

You present the prescription. Upload a photo or PDF at checkout, or send it to us afterwards by email or text. We keep it on file for at least three years, as the rule requires.
Your prescriber verifies it. We send your eye doctor the lens details you gave us, the quantity, your name and address, and our contact details. Your doctor has eight business hours (9 a.m. to 5 p.m., Monday to Friday, federal holidays excluded, in the doctor's time zone) to respond. If the doctor confirms the prescription, corrects it, or does not respond in that time, we fill the order as confirmed or corrected. If the doctor tells us the prescription is expired, inaccurate or otherwise invalid, we do not ship and we refund you in full.

We never alter a prescription. We fill exactly the brand, power, base curve and diameter prescribed. We do not substitute brands, except an identical lens sold by the same manufacturer under another label where the rule allows it. We do not ship against an expired prescription; prescriptions are valid for at least one year from issue, or longer where your state provides.

Nothing ships until one of the two happens. If you paid by card and we cannot fill the order, the full amount is refunded to the same card. If we have not received your prescription within 14 days of your order, we cancel and refund it.

Lenses are for your use as prescribed. See your eye doctor for any discomfort, redness or change in vision, and follow the wearing schedule prescribed.

Acceptance of Terms

By accessing or using the Ziplens website (ziplens.com) or purchasing any of our products, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our website or services.

These Terms of Service apply to all visitors, customers, and others who access or use our website. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the site after any changes constitutes your acceptance of the revised terms.

Products and Orders

All product descriptions, images, and pricing on ziplens.com are subject to change at any time without notice. We make every effort to display product information accurately, but we do not warrant that product descriptions or other content on our website are error-free, complete, or current.

We reserve the right to limit quantities of any product, refuse any order, or discontinue any product at our sole discretion. Payment must be received and verified before any order is processed or shipped. We reserve the right to cancel an order at any time if payment cannot be confirmed or if a pricing error occurred.

If you have a question about your order or prescription requirements, please contact us at [email protected] before placing your order.

SMS Messaging Terms

By providing your phone number and opting in to receive text messages from Ziplens, whether through our website, by texting a keyword to our number, or through any other opt-in mechanism, you agree to the following terms:

Program Description: You will receive informational and marketing text messages from Ziplens, including order updates, shipping notifications, promotions, appointment reminders, and product announcements.

Message Frequency: Message frequency varies. You may receive up to 5 messages per month, though the actual number may be higher or lower depending on your account activity and the promotions we are running.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Ziplens is not responsible for any charges assessed by your carrier.

How to Opt Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further messages will be sent to your number.

How to Get Help: Reply HELP to any message you receive from us, or contact us directly at [email protected] or (718) 666-1396.

Carrier Liability: Ziplens is not responsible for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your network operator. Carriers are not liable for delayed or undelivered messages.

Consent Is Not a Condition of Purchase: You are not required to consent to receive SMS messages as a condition of purchasing any product or service from Ziplens.

Data Privacy: We will not share your mobile opt-in data or phone number with third parties for their own marketing or promotional purposes. See our Privacy Policy for full details.

Intellectual Property

All content on ziplens.com, including but not limited to text, graphics, logos, images, product descriptions, and the overall design and layout, is the property of Ziplens Corp and is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, or use of any content from our website is strictly prohibited without our prior written permission.

Disclaimer of Warranties

Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Ziplens does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by applicable law, Ziplens Corp shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of, or inability to use, our website, products, or services, even if Ziplens has been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms or your use of our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

Governing Law

These Terms of Service and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the state and federal courts located in New York County, New York for the resolution of any disputes.